Recruiting

Observational Study

Sponsor:

Yale University

Code:

NCT05989308

Conditions

Health Technology

Eligibility Criteria

Sex: All

Age: 18+

Healthy Volunteers: Accepted

Interventions

Email

Text

Patient Portal Message

Study Details

Brief summary:

The goal of this randomized controlled trial is to assess the extent to which different modes of contacting parents who have not yet enabled to access to their children's medical records will result in greater proxy access. The main questions the study aims to answer are:

  • will outreach via text or patient portal message result in more parents having access than usual care (which is in-office suggestions to get access).
  • which mode - text or portal - will get more parents access. Participants will get a text message, or a portal message through their own patient portal, or no message. The investigators will check access to see which group has increased more during the study period.

Conditions

Health Technology

Study ID

NCT05989308

Start date

Oct 15, 2024

Status verified date

Feb, 2026

Completion date

Sep, 2026

Anticipated

Primary completion date

Sep, 2026

Anticipated

Eligibility Criteria

Eligibility Criteria

Sex: All

Age: 18+

Healthy Volunteers: Accepted

Inclusion Criteria:

  • Guardian of a child aged ≤12 years seen in one of the two identified health centers within the last 3 years with guardian status and contact information documented in the child's EHR

Exclusion Criteria:

  • Preferred method of contact for guardians with no MyChart is telephone or physical letter to home
  • Guardians with EHR proxy access already activated for all children in their care.

Study Design

Enrollment

5200 participants

Anticipated

Allocation

Randomized

Intervention Model

Parallel Assignment

Primary purpose

Health Services Research

Interventions and Outcome Measures

Arms

no intervention: Usual Care

Care as usual

experimental: Preferred Modality

Text or email message to guardian with proxy information. If the guardian has no personal MyChart access, before sending proxy information to set up access to their child's MyChart, the investigators will message the guardian up to two times with information enabling them to access their personal MyChart.

experimental: Patient Portal

Patient portal message (MyChart) to guardian with proxy information. If the guardian has no personal MyChart access, before sending proxy information to set up access to their child's MyChart, the investigators will message the guardian up to two times with information enabling them to access their personal MyChart.

Interventions

Email

Email message sent to guardian with proxy information.

Text

Text message sent to guardian with proxy information.

Patient Portal Message

Patient portal message (MyChart) to guardian with proxy information.

Primary outcome measure

  • Proportion of participants who activate MyChart Proxy Access [ Time Frame: up to 12 weeks ]

Central Contacts and Locations

Central contacts

Ada Fenick, MD

203-688-2475Ada.fenick@yale.edu

Locations

Cornell Scott Hill Health Center

Recruiting

New Haven, Connecticut, United States, 06511

Fair Haven Community Health Center

Recruiting

New Haven, Connecticut, United States, 06513

More Information

Sponsor

Yale University

Last update posted

Feb 13, 2026

Last verified

Feb, 2026

Trial information was received from ClinicalTrials.gov and was last updated on 2026-09-10. This information was provided to ClinicalTrials.gov by Yale University on 2026-02-13.