Recruiting

Observational Study

Sponsor:

University of Wisconsin, Madison

Code:

NCT06342375

Conditions

No Medicaid Coverage

Eligibility Criteria

Sex: All

Age: 50+

Healthy Volunteers: Not accepted

Interventions

Outbound phone call

Study Details

Brief summary:

The goal of this study is to try new outreach methods to improve access to Medicaid for those who lost Medicaid for procedural reasons. The main questions it aims to answer are:

1. How does a live phone call from a Navigator impact Medicaid enrollment among people who lost Medicaid coverage for procedural reasons?
2. What is the effectiveness of outreach using a live call rather than a pre-recorded call?

Conditions

No Medicaid Coverage

Study ID

NCT06342375

Start date

Feb 12, 2025

Status verified date

Apr, 2026

Completion date

Dec, 2027

Anticipated

Primary completion date

Feb, 2027

Anticipated

Eligibility Criteria

Eligibility Criteria

Sex: All

Age: 50+

Healthy Volunteers: Not accepted

Inclusion Criteria:

  • Eligible for Medicaid
  • Lost Medicaid coverage between June 2024 and November 2025

Exclusion Criteria:

  • Preferring a language other than English, Spanish, or Hmong
  • No working phone number

Study Design

Enrollment

230000 participants

Anticipated

Allocation

Randomized

Intervention Model

Parallel Assignment

Primary purpose

Other

Interventions and Outcome Measures

Arms

experimental: Live Outreach

People in this cohort will receive a live outbound call from a Navigator

experimental: Pre-recorded Outreach

People in this cohort will receive a pre-recorded outbound call providing a hotline number

no intervention: No outreach

People in this cohort will not receive outreach of any kind

Interventions

Outbound phone call

Participants will receive either a live or pre-recorded outbound phone call

Primary outcome measure

  • Number of people who successfully renew their Medicaid coverage within 3 months of receiving the live outbound call [ Time Frame: 3 months ]

Central Contacts and Locations

Central contacts

Dan Sacks, PhD

608-263-5514dan.sacks@wisc.edu

Locations

University of Wisconsin - Madison

Recruiting

Madison, Wisconsin, United States, 53705

Contacts

Dan Sacks, PhD

dan.sacks@wisc.edu

More Information

Sponsor

University of Wisconsin, Madison

Last update posted

Jun 12, 2026

Last verified

Apr, 2026

Keywords

  • Medicaid

Trial information was received from ClinicalTrials.gov and was last updated on 2026-09-10. This information was provided to ClinicalTrials.gov by University of Wisconsin, Madison on 2026-06-12.