Recruiting

Virtual Navigation

Sponsor:

UCLA

Code:

NCT06648278

Conditions

Breast Cancer

Cardiovascular Diseases

Eligibility Criteria

Sex: All

Age: 18+

Healthy Volunteers: Not accepted

Interventions

Patient Navigation Program

Quality-of-Life (QOL) Assessment

Survey Administration

Study Details

Brief summary:

This is a feasibility study employing virtual patient navigation for underserved individuals who speak English, Chinese or Spanish and were diagnosed with breast cancer or cardiovascular disease to determine the extent of usability for a virtual patient navigation portal serving people in underserved communities. While not able to entirely replace in-person interactions, virtual patient navigation may be used to expand reach and availability of navigation services to a much greater segment of the population.

Conditions

Breast Cancer

Cardiovascular Diseases

Study ID

NCT06648278

Start date

Aug 10, 2023

Status verified date

Jan, 2026

Completion date

Feb 28, 2027

Anticipated

Primary completion date

Feb 28, 2027

Anticipated

Eligibility Criteria

Eligibility Criteria

Sex: All

Age: 18+

Healthy Volunteers: Not accepted

Inclusion Criteria:

For Focus groups:

  • Breast cancer patients: Diagnosed with breast cancer, ages 18 or older, speaks English, Mandarin/Cantonese, or Spanish
  • Navigators: any patient navigator who has provided care to underserved populations diagnosed with cancer

For Portal Implementation phase:

  • Ages 18 or older
  • Speaks English, Mandarin/Cantonese, Spanish,
  • Has any stage breast cancer
  • Has access to a phone that is able to receive text messages, is willing to stay in the study for six-seven months.

Family User experience survey:

  • Family member or friend who may have assisted breast cancer participant with registration, accessing or otherwise assisting breast cancer family member or friend participant with the online portal.

Exclusion Criteria:

  • Any medical or psychological conditions precluding informed consent

Study Design

Enrollment

260 participants

Anticipated

Intervention Model

Single group

Primary purpose

Health Services Research

Interventions and Outcome Measures

Arms

experimental: Health services research (Patient COUNTS2)

Participants attend focus groups to help further develop the patient portal and navigation program to expand to other groups. Participants use in-person navigation program and complete data collection and surveys over 15 minutes via web portal at baseline and 6 months and user experience survey at end of program participation.

Interventions

Patient Navigation Program

Online health tool

Quality-of-Life (QOL) Assessment

Online surveys to assess QOL

Survey Administration

Ancillary studies

Primary outcome measure

  • Proportion of participants who reported satisfaction with COUNTS program [ Time Frame: Up to 6 months ]
  • Rate of Participation [ Time Frame: Up to 6 months ]
  • Utilization rate [ Time Frame: Up to 6 months ]

Central Contacts and Locations

Central contacts

Laura Allen

415-818-7143Laura.Allen@ucsf.edu

Locations

Zuckerberg San Francisco General Hospital

Recruiting

San Francisco, California, United States, 94110

Contacts

Laura Allen

415-818-7143Laura.Allen@ucsf.edu

University of California, San Francisco

Recruiting

San Francisco, California, United States, 94143

Contacts

Laura Allen

415-818-7143Laura.Allen@ucsf.edu

877-827-3222cancertrials@ucsf.edu

Principal Investigator:

Scarlett L Gomez, PhD

More Information

Sponsor

University of California, San Francisco

Last update posted

Jan 13, 2026

Last verified

Jan, 2026

Keywords

  • Health Services

Trial information was received from ClinicalTrials.gov and was last updated on 2026-09-10. This information was provided to ClinicalTrials.gov by University of California, San Francisco on 2026-01-13.