Recruiting

Digital Navigation

Sponsor:

Andrea Wallace

Code:

NCT07174466

Conditions

Social Determinants of Health (SDOH)

Digital Health Literacy

Health Services Utilization

Eligibility Criteria

Sex: All

Age: 18+

Healthy Volunteers: Accepted

Interventions

Standard Referral to 211

e-SINCERE (Phone Support)

e-SINCERE (Digital Navigation)

Study Details

Brief summary:

The e-SINCERE study will evaluate whether providing stable cell phones and digital navigation assistance helps patients overcome ICT barriers and connect more successfully with community services. The study will begin with patients in the UHealth ED, with additional sites added in the future, and will involve working with community service providers and policy leaders to refine and implement the intervention. Findings from this study may guide the development of future programs and policies to improve access to services for patients facing economic and technological barriers.

Conditions

Social Determinants of Health (SDOH)

Digital Health Literacy

Health Services Utilization

Study ID

NCT07174466

Start date

Aug 8, 2025

Status verified date

Sep, 2025

Completion date

Aug 31, 2029

Anticipated

Primary completion date

Aug 31, 2028

Anticipated

Eligibility Criteria

Eligibility Criteria

Sex: All

Age: 18+

Healthy Volunteers: Accepted

Inclusion Criteria:

  • Community Advisory Board Members

Health system, governmental, and community service stakeholders

Able to understand English

Adult (> 18 years)

\- General screening population:

Any patient who completes the SINCERE screener.

Able to understand or read English or Spanish.

\- Survey study inclusion criteria:

Any patient who completes the SINCERE screener who has connected with 211 for service outreach

Able to understand or read English or Spanish.

Adult (> 18 years)

Exclusion Criteria:

  • Those unable to communicate verbally in English or Spanish
  • Those living in nursing facilities, or those who are not otherwise responsible for self-care

Study Design

Enrollment

600 participants

Anticipated

Allocation

Randomized

Intervention Model

Parallel Assignment

Primary purpose

Health Services Research

Interventions and Outcome Measures

Arms

active comparator: Arm 1: Control - Standard Referral to 211

Participants receive usual care plus a referral to United Way 211 for assistance with social needs. No additional study-provided phone or navigation support is given.

experimental: Arm 2: Phone - Bridge Phone to 211

Participants receive a study-provided cellphone to ensure stable phone access. They are connected by phone to United Way 211 for assistance with social needs.

experimental: Arm 3: Navigation - Digital Navigator + 211

Participants receive a study-provided cellphone and direct support from a Digital Navigator. The Navigator assists participants in accessing United Way 211 and helps troubleshoot barriers to connecting with services.

Interventions

Standard Referral to 211

Participants receive a standard referral to United Way 211 for assistance with social needs. 211 specialists contact referred patients, provide available service referrals, and follow up in an ad-hoc manner as per standard 211 protocols.

e-SINCERE (Phone Support)

Participants receive a study-provided cellphone to ensure stable phone access. Using this device, participants are connected to United Way 211 specialists, who provide referral services for identified social needs. This intervention focuses on overcoming communication barriers that might otherwise prevent successful service connection.

e-SINCERE (Digital Navigation)

Participants receive a study-provided TracFone and direct support from a trained Digital Navigator. The Digital Navigator assists participants with accessing United Way 211 services, troubleshooting barriers to phone or internet use, and reinforcing follow-through on referrals. This arm is designed to provide enhanced, structured navigation support to address digital access barriers and increase successful service connections.

Primary outcome measure

  • Successful connection to community social services (any service) [ Time Frame: 6 months after randomization ]

Central Contacts and Locations

Central contacts

Ernest Grigorian, MS

801-585-7194Ernest.Grigorian@utah.edu

Locations

University of Utah

Recruiting

Salt Lake City, Utah, United States, 84112

More Information

Sponsor

Andrea Wallace

Last update posted

Sep 16, 2025

Last verified

Sep, 2025

Trial information was received from ClinicalTrials.gov and was last updated on 2026-09-09. This information was provided to ClinicalTrials.gov by Andrea Wallace on 2025-09-16.